Frequently Asked Questions
Got questions about our services? Below you’ll find answers to the questions we get most often. Got a question we don’t answer here? Check our Knowledge Base, give us a call, or send us an email!
I already have a domain – what do I need to do?
If you already have a domain and wish to use Web In A Box for your hosting, you will be asked during the sign up process whether you would like us to also manage your domain.
- If you transfer your domain to Web In A Box, you will be able to manage both your domain and hosting from our account centre, and receive a single invoice for the domain renewals and hosting.
- If you wish to leave your domain with your existing registrar – you will be given instructions when you sign up with how to link the domain to your hosting account.
If you would like to discuss your available options – call us today (08) 9481 0366
How can I add new services to my account?
New services to your existing domain(s) can be added to your account by logging into the account centre. New services include sub domains, additional bandwidth or additional SQL services.
If you wish to register a new domain for your account, you may do so through the signup.
Can I pay monthly?
Yes, you are given the choice at sign up whether you wish to be billed on a monthly or yearly basis for your hosting. Note that domain name renewals are billed at their anniversary date for the minimum period (2 years for Australian domain names, 1 year for global domain names).
You may change your billing period at any time by logging into your account.
What if I go over my allowance?
If you go over your bandwidth or storage allowance – you will be billed an excess charge to cover the extra resource usage. Currently the charges are 0.55c per MB of transit (bandwidth), and $0.55 per GB of storage.
In most scenarios, paying the excess usage month on month works out cheaper for most customers than upgrading their plan – but contact us if you are concerned about your excess usage or would like to discuss your options.
What if I am late paying my invoice?
If you are late paying an invoice – you will receive email reminders on a weekly basis once the invoice is due. If you anticipate issues paying your bill, simply let us know and we will do our best to accommodate your circumstances. You may view past and current invoices at any time by logging into the account centre.
We reserve the right to suspend your services or cancel your account in the case of non payment as per our policies.
Where can I find setup information for my account?
Setup information for your email, web, domain and SQL databases can be found in the account centre.
