General Information

Contact Details

In A Box Holdings Pty Ltd trading as Web In A Box - registered in Australia
ABN 79 122 757 288
Postal Address - PO Box 328, LEEDERVILLE WA 6903

Transaction Currency

All prices shown are in Australian Dollars. All purchase transactions and other costs will be calculated and processed in Australian Dollars and a mandatory 10% Goods and Services Tax (GST) is payable by Australian law and is already included in all pricing on this website. (For More information on GST, See here)

If you reside outside of Australia, we suggest you visit www.xe.com for an online currency converter.

Payment Methods

Web In A Box currently accepts Direct Deposit, Plus Mastercard and Visa payments via our online portal.

Security

Keeping your information secure is important to us. In order to protect the security of personal information transmitted to us over the internet, any transactions that contain personally identifiable information are safe-guarded by the use of the SSL protocol, using a minimum of 128 bit Encryption (1024 bit where possible). You can also take simple precautions to help protect your security, such as protecting against the unauthorised use of your username or password or other authentication id.

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Privacy Policy


Web In A Box respects and is committed to protecting your privacy. Our Privacy Policy details why and when we collect your personal information and how we use it. It also explains under what circumstances we disclose your information to third parties and the security measures we take to protect your privacy.

Collection of Personal Details

Web In A Box collects your details when you submit those details to us either online (via our websites, or agent websites), or by fax, post or email.

These details are stored within our secure database system and submitted to the relevant registry when you register or transfer a domain name to Web In A Box. The details collected include your full name, address, phone and fax numbers and email address. We also collect your payment details (including but not limited to credit card details).

Use of Personal Details

ICANN (Internet Corporation for Assigned Names and Numbers) is the organization that develops and governs domain name policy. As part of the domain name policy, ICANN requires that accredited domain name Registrars must make personal information relating to a domain name available via the publicly accessible WHOIS database. Consequently Web In A Box is not able to control how members of the public may use this information.

Web In A Box will use your personal details to enable us to provide domain registration services. This includes contacting you when you apply for a domain name, or at any time during the license period of your domain name, to obtain relevant information in regards to your application, or to advise you of relevant information regarding your license (including renewal dates and system changes that may affect your communications with us).

We may also use your personal details to contact you to discuss additional products and services that Web In A Box offers. Your details could be used to measure and assess our customer service, and analyse customer purchasing preferences.

Third party service providers

Occasionally, we may supply your personal information to third parties to perform services on our behalf, such as the following: registration and renewal of domain names; The distribution of marketing information to you (except where you have chosen to opt out of receiving this information from us); the supply of datacentre storage and maintenance services for our IT systems and infrastructure (by Australian or overseas providers); the supply of credit related services such as credit worthiness, credit provision and credit rating, or bank related services; or the supply of billing and payment services.
Our relationships with such third party service providers are governed by our contracts with them. Those service providers are required to hold your personal information strictly confidential.

Accuracy

You may access and update the personal information we provide to the registries in respect of your domain name licence at any time. Simply use your domain name and password to login to our Online Management System. If you believe that Web In A Box may hold other personal information about you which is inaccurate, please contact us via email to support@webinabox.net.au and we will take reasonable steps to ensure that it is corrected.

Changes

Web In A Box may make changes to its privacy policy. You should check our privacy policy from time to time to see if we have made any changes to it.

WHOIS

When a domain name is registered, certain information is collected for use on the WHOIS service. The WHOIS service allows internet users to query a domain name to find out the identity and contact details of the registrant. The public WHOIS service is a standard feature of domain name systems around the world. Please see auDA's WHOIS policy at http://www.auda.org.au/whois-policy which sets out auDA's guidelines on the collection, disclosure and use of WHOIS data.

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Shared Hosting


Terms and Conditions

Cancellations for web site and email hosting orders will only be accepted within 7 days of the product/s being ordered.

Cancellations requests must be submitted to Web In A Box in writing, or submitted via our Members Console. Written requests must be emailed to accounts@webinabox.net.au from the customer email address.

A refund will be provided, less a 10% administration charge.

Cancellations will not be accepted after the 7 day grace period; no refund will be provided for any remaining product term.

Customers who choose to be billed under the recurring billing system understand that the credit card supplied on sign up will be automatically charged on the initial billing anniversary date, unless they expressly cancel the contract in writing 30 days prior.

If an automatic billing transaction is unsuccessful (for example the credit card is declined), you will be notified via email and given 4 days grace period. Should the grace period lapse, the service will be suspended until payment is made. If successful payment is not made within 30 days of the anniversary date, the service will be cancelled and deleted from the hosting platform.

Customers will be notified by Web In A Box when bandwidth usage is approaching a products' limit. At this time, the customer will have the opportunity to upgrade to a product with more bandwidth (if applicable), alternatively, any excess data charges will be charged to the customer's credit card, as per the Customer's hosting package. Failure to pay for excess data transfer may result in account suspension which will cause disruptions to services.

Web In A Box Web and Email Hosting customers accept responsibility for any information and materials issued over the service and indemnify Web In A Box harmless against any liability in relation to such information and material.

Web In A Box does not allow use of our network to send or originate SPAM / Unsolicited Email messages. We reserve the right to determine what violates this policy and violation may result in immediate suspension or cancellation of services without refund.

Sites that promote illegal activity of any type or content that may be damaging to our network or servers are expressly prohibited. Links to such materials are also prohibited.

You acknowledge that if we are made aware of content that is determined to be, at our discretion, unacceptable, undesirable, offensive, indecent, obscene, excessively violent or otherwise objectionable, we reserve the right to suspend or cancel a service that breaks this content policy without refund.

Web In A Box reserves the right to schedule server maintenance at any time, which may or may not affect services on the platform. Web In A Box will endeavour to perform maintenance during a time that will be least disruptive to the majority involved.

Web In A Box routinely backs up data stored on the Web In A Box servers; however, such data is not guaranteed to be stored for extended periods.

Service Level Agreement

Web In A Box is a reliable web and email hosting provider with servers based in Australia. We take every precaution to ensure that we achieve 100% web site availability for all our customers. We guarantee at least 99.9% network & hardware availability every month. In the unlikely event we are unable to meet this guarantee, a partial or full credit may be issued as follows:

Availability (monthly) Credit Percentage


Credits are applied to your web hosting account, and are not refundable or redeemable for cash.

Availability is measured per calendar month, and is reset each calendar month. Credits are based on the payment for the month. For quarterly or annual paying customers the credit is applied against the calculated monthly fee for customer's payment. All credits are subject to the below exceptions and conditions of notification.

Exceptions:


Web In A Box is not responsible for browser or DNS caching that may make your site appear inaccessible when others can still access it. Web In A Box will guarantee only those areas considered under the control of Web In A Box.
Conditions of Notification:

To receive a credit you must send an email to support@webinabox.net.au, including the dates and times of the unavailability, along with your domain name. This must be received by Web In A Box within three (3) business days after the network outage.

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Storage Of Credit Card Information


Web In A Box takes your security seriously, so we comply to the PCI Data Security Standard for storing and handling credit card information.

Therefore, Web In A Box is required to:

In order to ensure continuous compliance, Web In A Box must also conduct a Annual self assessment and have an External Vulnerability scan on our network, conducted by an external third party.

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